Welcome to IIS-LLP, a proud subsidiary of Protocol India Private Limited (PIPL). These Terms and Conditions govern your use of our ERP and HRMS software solutions, including MyERP.pro and AppleHRMS, and associated services. By accessing or using our software, you agree to abide by these terms. If you disagree, please refrain from using our services.
These Terms and Conditions outline the rules and guidelines for using IIS-LLP’s ERP and HRMS applications and associated services. By using our software, you acknowledge that you have read, understood, and agree to be bound by these terms.
"We," "Us," "Our": Refers to IIS-LLP.
"User," "You": Refers to the individual or entity using our ERP or HRMS applications.
"Service": Refers to the ERP and HRMS applications, MyERP.pro and AppleHRMS, and related services provided by IIS-LLP.
"Content": Includes all text, graphics, software, and other material within the applications.
By registering for and using our MyERP.pro or AppleHRMS applications, you confirm that you agree to comply with these Terms and Conditions and our Privacy Policy. This agreement is a legally binding contract between you and IIS-LLP.
Our ERP and HRMS applications are designed to enhance business operations, streamline processes, and improve workforce management. To use our services effectively, you must:
As a user of MyERP.pro or AppleHRMS, you are responsible for:
All intellectual property rights related to the ERP and HRMS applications are owned by IIS-LLP or its licensors. You are granted a non-exclusive, non-transferable license to use the applications solely for internal business operations. You may not:
The use of MyERP.pro and AppleHRMS is subject to subscription fees detailed during your registration. You agree to pay all fees promptly. Failure to pay may result in restricted access or termination of your account.
Both parties agree to keep all business and personal information exchanged as part of this service confidential, except where disclosure is required by law. We are committed to protecting your data, as outlined in our Privacy Policy.
Our ERP and HRMS applications are provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages resulting from the use of the services. Your use of the software is at your own risk.
You may terminate your account at any time. We reserve the right to terminate your access to the services if you breach these Terms. Upon termination, your access will be discontinued, and any stored data may be deleted.
We may revise these Terms and Conditions at any time. We will notify you of significant changes by updating the terms on our website. Continued use of the services after such changes implies acceptance of the updated terms.
These Terms and Conditions are governed by the laws of Telangana, India. Any legal disputes will be resolved under these laws.
Any disputes arising from the use of our services will be resolved through binding arbitration in Telangana, India. If necessary, legal proceedings will be conducted in Telangana, India.
At IIS-LLP, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our ERP application MyERP.pro, our HRMS application AppleHRMS, and our website.
We may collect personal information such as your name, contact details, and payment information when you register for our services. We also gather non-personal information like your IP address and browser type to help us improve our services.
We use your information to:
We do not share your personal information with third parties except:
We implement robust security measures to protect your information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your data will be securely deleted.
You have the right to:
We use cookies and similar technologies to track your activity and enhance your experience. You can choose to block cookies, but this may impact your ability to use certain features of our services.
We may update our Privacy Policy as needed. Significant changes will be communicated through our website. We encourage you to review this policy periodically.
At IIS-LLP, we are committed to customer satisfaction with our ERP and HRMS applications. However, due to the nature of our digital products, we have specific guidelines regarding returns and refunds.
Eligibility: Refunds for software subscriptions may be requested within the first 14 days of your initial purchase if you are unsatisfied. Refunds will not be granted after this period.
Process: To request a refund, contact our customer support team with your account details and reason for the request. We will review and process the refund within 7-10 business days if approved.
Refund Method: Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Cancellation: You may cancel your subscription at any time through your account settings. The cancellation will take effect at the end of the current billing cycle. No refunds will be issued for unused portions.
Termination: Upon termination, all your data may be permanently deleted from our servers after 30 days unless specific arrangements have been made for data retention.
Defective Service: If unresolved technical issues prevent you from using the application, you may be eligible for a refund or credit. Please report such issues to our support team for evaluation.
Customization Services: Fees paid for customization, consulting, or one-time services are non-refundable once the service has been rendered.
Third-Party Integrations: We are not responsible for refunds related to third-party software or services integrated with our applications.
We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.